Please be aware of a new phone scam targeting debit card information that is occurring around the country.
The scam is: members get a phone call with the caller pretending to be with the credit union’s fraud department. The caller is using a spoofed phone number so the incoming number looks legitimate. The caller explains that possible fraudulent activity occurred on the card. They will attempt to gain your personal information and private banking information.
Here are three major red flags and you should stop the call and hang up immediately:
1. The caller asks for your card PIN – Never provide your PIN to anyone-verbally or with your phone keypad. There is no valid reason that a caller will ever request your card PIN.
2. The caller asks you to provide your online banking ID or password.
3. The caller asks you to provide your card or CVV number.
If you feel that you have fallen victim to a scam then please notify us immediately.